Errors made by us
If WORTH SELECT or KAFEN supplies a product, specification or quantity that differs from the order we confirmed, notify us within 7 calendar days of delivery. We will review the order confirmation, photographs and other relevant evidence.
When the claim is verified as an error from our side, we will provide a full refund of the amount paid for the affected product or order.
Refund timeline
Once approved, a refund is processed within 7–10 working days through the applicable payment method. The time required for the bank or payment provider to credit the funds may be outside our control.
Custom and preorder products
Custom, made-to-measure and preorder products cannot be returned for a change of mind or for an error in a specification supplied and approved by the customer once sourcing or production has begun. Products should not be used, altered or repaired while a claim is being reviewed.
How to submit a claim
Email worthselect@gmail.com or contact +880 1793-966095 with your order reference, a description of the issue, and clear photographs or video where relevant.